De Vere enhances digital experience with successful Drupal upgrade
Client overview
De Vere is a renowned hotel and leisure brand committed to transforming historic mansion houses into luxurious venues that cater to the modern traveller. With over 1800 bedrooms, opulent spas, and more than 260 meeting rooms across the south-east of England and the Cotswolds, De Vere blends relaxation with functionality. Our ongoing partnership has included various projects aimed at ensuring De Vere remains ahead in the digital landscape.
The challenge
As technology advanced, De Vere identified the pressing need to upgrade their existing content management system (CMS), which was approaching end of life. This transition was vital for ensuring compliance with data protection regulations and safeguarding customer information.
They also faced challenges related to booking errors and an outdated staff portal, which limited operational efficiency. Addressing these issues was crucial to meet customer expectations and uphold the high standards associated with the De Vere brand.
They also faced challenges related to booking errors and an outdated staff portal, which limited operational efficiency. Addressing these issues was crucial to meet customer expectations and uphold the high standards associated with the De Vere brand.
The approach
To address De Vere's challenges and enhance their operational capabilities, we implemented a comprehensive strategy that focused on upgrading their CMS and improving user experience.
Additionally, we recognised the importance of tailored hosting and support services to sustain De Vere’s digital presence. Our team provides critical support, which involves continuous performance monitoring to swiftly address any issues, minimising downtime. We also offer reactive support, focusing on smaller adjustments and fixes, ensuring the website remains responsive to both staff and guest needs. Together, these services enable De Vere to focus on delivering exceptional guest experiences while upholding their commitment to excellence.
This approach involved:
Additionally, we recognised the importance of tailored hosting and support services to sustain De Vere’s digital presence. Our team provides critical support, which involves continuous performance monitoring to swiftly address any issues, minimising downtime. We also offer reactive support, focusing on smaller adjustments and fixes, ensuring the website remains responsive to both staff and guest needs. Together, these services enable De Vere to focus on delivering exceptional guest experiences while upholding their commitment to excellence.
This approach involved:
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Hybrid solution implementation:
De Vere initially adopted a hybrid approach that combined two versions of their CMS, allowing for a smooth transition. This ensured data security and compliance with regulations while addressing immediate operational concerns. -
Complete system upgrade:
Following the hybrid phase, a comprehensive upgrade was conducted, focusing on refining processes and enhancing internal interfaces to improve usability. -
User-centric design improvements:
We prioritised user experience by introducing features such as detailed property information during the booking process, streamlined sign-up procedures, and enhanced room options. These enhancements aimed to make the booking journey more intuitive and satisfying for guests. -
Seamless transition to new platform:
The upgrade ensured advanced content management capabilities while maintaining strong data protection measures, keeping De Vere competitive in a changing environment. -
Cloud migration:
Successfully transitioned De Vere’s operational framework to a cloud-based infrastructure, reducing risks and ensuring alignment with business needs following the retirement of previous hosted solutions.
The results
Our focused approach led to significant improvements for De Vere, marked by measurable outcomes and enhanced operational efficiency.
Through these results, De Vere has reinforced its reputation as a leading luxury brand, ensuring its services meet the evolving needs of both guests and staff. The ongoing collaboration between our teams continues to support De Vere's ambition to provide exceptional experiences while embracing new technology and strategies for future growth.
Through these results, De Vere has reinforced its reputation as a leading luxury brand, ensuring its services meet the evolving needs of both guests and staff. The ongoing collaboration between our teams continues to support De Vere's ambition to provide exceptional experiences while embracing new technology and strategies for future growth.
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Enhanced data security:
De Vere achieved compliance with data protection regulations, ensuring customer information is securely managed, which strengthened client trust and loyalty. -
Improved booking efficiency:
The upgraded system greatly reduced instances of booking errors and payment failures, streamlining the booking process and lightening the operational load on staff. -
User experience improvement:
The introduction of user-centric features led to more intuitive booking journeys, resulting in higher guest satisfaction and an increase in online reservations. -
Future-proofed operations:
Transitioning to a modern platform equipped De Vere to adapt and innovate, securing its position in a competitive market.
