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We are a leading digital agency in the UK. As our company grows and our client base expands, we are looking for new members to join our team.

All of our clients share an expectation of quality, so our account managers are vital to ensuring that projects are delivered on time and within budget.

As an Account Manager, you will be tasked with directly managing existing clients accounts, to ensure the delivery of digital services, products and experiences within agreed timescales, budgets and scope. You will be required to understand each organisation’s unique needs, secure contracts for services and overlook their delivery, supported by one of the best technical teams in the business.

We work with an agile approach, but don’t worry, we will provide full training on our agile approach, quality management and wider working practices.

Find out more about what it's like to work at CTI in our careers brochure.

Careers Brochure

 

An Account Manager will:

  • Engage in day-to-day contact with clients, handling incoming support issues.
  • Respond to client requests, to maintain our high level of customer service.
  • Translate client requirements to the technical team, for an efficient resolution.
  • Maintain relationships with client contacts and update detailed CRM records.
  • Draft and present service proposals, leading bid preparation and pitches.

 

Our ideal candidate will be:

  • An excellent communicator and negotiator.
  • Experienced in a Account Manager position, or a Producer/ Project Manager role within the digital industry.
  • Well-organised, with outstanding time-management.
  • Familiar with CRM systems, Project Management tools, Microsoft Office and Google Docs.
  • Self-motivated, with a positive attitude when faced with challenges.

Other desirable traits include:

  • Experience working with Magento or Drupal, from a non-developer perspective.
  • Demonstrable commercial responsibility for projects and accounts.
  • Familiarity with Hubspot CRM and JIRA project management tools specifically.


Our projects are delivered with tight collaboration between developers, production and project management and quality assurance teams. We do not work in isolation, rather in a supportive environment, focused on supporting and learning from one another. At CTI, we actively listen to our staff, who are encouraged to help influence how our business evolves.

 

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What we offer in return:

Set in the heart of Manchester’s thriving Northern Quarter, CTI plays host to a purpose-built and flexible working environment. Take a look around our office on street view, or fly through the office in our video tour.

 

 

A Tour of The Manchester Head Office

 

Beyond the opportunity to work with a diverse range of reputable clients, as well as the benefits of being welcomed into our friendly and energetic team, we offer a generous package of company perks. After all, a positive working environment is a productive one and we always aim to bring out your best.

  • Highly Competitive Salary: £30-35k (dependent on experience) with potential opportunities for progression and performance-related bonuses.
  • Personal Development: we offer a host of possibilities for personal development,from in-house training workshops, to conference and training opportunities.
  • Generous Holiday Allowance: enjoy 23 days holiday, plus 5 days over Christmas, and 8 Bank Holidays per year on top.
  • Work From Home Allowance:Need to escape the commute or take delivery of a new sofa? We appreciate that some days it can be more convenient to work from home, so we offer an allocation of days to allow for this.
  • Flexible Working Hours: we all work 7.5 hours per day, but team members can plan their schedule to suit them. Provided we can collaborate during the core office hours (10 am- 4.30 pm) then the rest is up to you.
  • Company-issued MacBook Pro: every employee is issued with a Macbook Pro, to tailor to their needs and preferences. The aim is to give every team member the freedom to work where they choose: at their own two-screen workstation, at a standing desk or in a private pod.
  • The chance to socialise and unwind: when you need to take a break, the office bar and games area is the CTI social hub.
  • And then… after successfully passing your probation at CTI, the benefits package gets a boost! Access to the company pension scheme, private healthcare, discounted rail commute and cycle to work programmes all ensure that you continue to be healthy and happy whilst working with us.

 

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