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We are on the lookout for a Drupal Support Technician, who can offer additional technical expertise and positive problem-solving to our well-established team.

CTI offers the opportunity to work collaboratively on challenging projects, delivering high-quality solutions for respected clients.

As a Drupal Support Technician, you will be tasked with diagnosing issues with Drupal sites, implementing fixes and answering queries for a variety of multinational clients. In order to provide the best quality reactive support for our clients, we also have a rota system, for technical support beyond our working day.

CTI follow agile principles and have a keen focus on ensuring our technical infrastructure enables our teams to perform to their best. We will, of course, provide full training on our processes and ticketing, monitoring and deployment systems. But before all of that: you can expect an informal interview, followed by a coding test, so we can see how you approach technical problems.

Find out more about what it's like to work at CTI in our careers brochure.

Careers Brochure

 

A Support Technician will:

  • Respond efficiently to specific faults and queries.
  • Provide excellent client service, working alongside first line support, account management and system administration teams.
  • Apply security updates to Drupal sites, as and when they are released.
  • Assist with planning and implementing small-scale development with our QA team.
  • Help to review and onboard existing code bases for new clients.
  • Deliver out-of-hours support on a roll-on/roll-off rota.

Our ideal candidate will be:

  • Experienced - using Drupal 7 & 8, from front-end and back-end perspectives.
  • Pragmatic - able to diagnose and troubleshoot problems across multiple code bases and at different layers of the technology stack
  • Familiar with Drupal-related system administration and hosting concepts.
  • Well-organised - to manage, prioritise and progress multiple issues.
  • A good communicator - to provide concise, professional responses and updates, to clients and other members of the CTI team.
  • Positive - with an adaptable, can-do attitude.

Other desirable traits include:

  • Good knowledge of the Git version control system, Continuous Integration development workflows and Vagrant-based virtual machines.
  • Experience with the following are all advantageous:
    • Drupal 7 Features-based development workflow
    • Drupal 8 configuration management system
    • Linux-based server diagnostics via SSH
    • MySQL database management and troubleshooting
    • The Drush command line utility
    • PHP web applications in general
    • Atlassian suite

Our projects are delivered with tight collaboration between developers, production and project management and quality assurance teams. We do not work in isolation, rather in a supportive environment, focused on supporting and learning from one another. At CTI, we actively listen to our staff, who are encouraged to help influence how our business evolves.

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What we offer in return:

Set in the heart of Manchester’s thriving Northern Quarter, CTI plays host to a purpose-built and flexible working environment. Take a look around our office on street view, or fly through the office in our video tour.

 

 

A Tour of The Manchester Head Office

 

Beyond the opportunity to work with a diverse range of reputable clients, as well as the benefits of being welcomed into our friendly and energetic team, we offer a generous package of company perks. After all, a positive working environment is a productive one and we always aim to bring out your best.

  • Highly Competitive Salary: with potential opportunities for progression and performance-related bonuses.
  • Personal Development: we offer a host of possibilities for personal development,from in-house training workshops, to conference and training opportunities.
  • Generous Holiday Allowance: enjoy 23 days holiday, plus 5 days over Christmas, and 8 Bank Holidays per year on top.
  • Work From Home Allowance:Need to escape the commute or take delivery of a new sofa? We appreciate that some days it can be more convenient to work from home, so we offer an allocation of days to allow for this.
  • Flexible Working Hours: we all work 7.5 hours per day, but team members can plan their schedule to suit them. Provided we can collaborate during the core office hours (10 am- 4.30 pm) then the rest is up to you.
  • Company-issued MacBook Pro: every employee is issued with a Macbook Pro, to tailor to their needs and preferences. The aim is to give every team member the freedom to work where they choose: at their own two-screen workstation, at a standing desk or in a private pod.
  • The chance to socialise and unwind: when you need to take a break, the office bar and games area is the CTI social hub.
  • And then… after successfully passing your probation at CTI, the benefits package gets a boost! Access to the company pension scheme, private healthcare, discounted rail commute and cycle to work programmes all ensure that you continue to be healthy and happy whilst working with us.

 

Apply Online

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