Transforming the University of Bedfordshire’s digital infrastructure for optimal performance and reliability
Client Overview
The University of Bedfordshire is an internationally recognised institution, known for its commitment to delivering quality education for over a century. With a strong presence in the Times Higher Education World University rankings, it ranks among the top 300 universities in the world under 50 years old, reflecting its dedication to innovation and academic excellence.
The Challenge
The University of Bedfordshire faced several interconnected digital challenges that needed a comprehensive solution. Their existing hosting solution was insufficient to manage seasonal traffic fluctuations, prompting the need for migration to a more scalable and reliable platform, AWS. The task involved migrating and managing four essential websites, including the main university site, library services, and an event space site.
The university also required a smooth knowledge transfer process to navigate the intricacies of its code base and existing CMS while ensuring ongoing support for hosting, regular updates, and staff training.
The university also required a smooth knowledge transfer process to navigate the intricacies of its code base and existing CMS while ensuring ongoing support for hosting, regular updates, and staff training.
The Approach
Understanding the university's commitment to providing quality education and the importance of maintaining a strong online presence, we focused on establishing a reliable digital infrastructure that aligned with their strategic goals. Our team prioritised open communication and knowledge transfer to ensure that the university could seamlessly transition to a new hosting environment while empowering their staff with the necessary tools and training for ongoing success.
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Initial onboarding
We secured access to the university's hosting environment, code repositories, and analytics systems, enabling us to assess the current setup and identify any undocumented processes. -
AWS setup
After familiarising ourselves with the code base, we established the AWS infrastructure and deployment pipelines, scheduling regular deployments to enhance operational efficiency. -
Remedial actions
We prioritised urgent issues affecting service reliability, resolving them swiftly while also logging lower-priority issues for future attention. Introductory sessions were held to align our support services with the university's goals. -
Ongoing support
After the successful onboarding, we provided ongoing critical, reactive, and continual enhancement support to ensure the university’s digital presence remained reliable and secure.
The Results
By migrating to a scalable hosting solution and streamlining website management, the university is now better equipped to respond to the evolving needs of students, staff, and other stakeholders. This proactive approach sets the stage for ongoing improvements and positions the university as a leader in the higher education sector.
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Robust digital infrastructure
The migration from Azure to AWS enabled the university to handle seasonal traffic changes while ensuring 99.9% uptime effectively. This reliable digital environment builds trust among users and strengthens the university's online presence. -
Streamlined website management
Our onboarding process exposed key areas for improvement, enabling the implementation of regular updates and deployments. This has made the websites more efficient and easier to manage, freeing up resources for strategic initiatives. -
Proactive support
Our critical support services guarantee uninterrupted website availability. Swift resolution of any arising issues maintains performance standards and enhances user satisfaction. -
Continuous improvement
Through ongoing enhancements, we regularly identify strategic opportunities to improve the digital platforms in alignment with the university’s goals, ensuring their online presence remains competitive and responsive.