This website complies to all UK national laws and requirements for user privacy, including GDPR, The Privacy and Electronic Communications (EC Directive) Regulations 2003 and the UK Data Protection act.
We (CTI Digital) collect multiple data types from users who visit www.ctidigital.com via a number of sources: some information is manually provided, such as your email address when you sign up to our newsletter, and some is collected automatically, like the pages you visit on the website. We collect this information primarily for marketing activities and for improving the user experience of the website.
What information do we collect about you?
We collect and process the following information:
- Information that you submit online via our website, including your full name, company name and contact information, including email address and mobile number
- Any correspondence you send to us
- Details of your visits to our website, the pages you visit and the resources that you access
How is the information collected?
We collect information in the following ways:
There are a number of forms on our websites. Whenever you complete a form, we save your information in our database. Here is a list of all areas where we collect information from you:
- Newsletter subscription forms
- Blog email alert forms
- Project contact forms
- Job application contact forms
- General contact forms
- Resources download forms
- In-person, at events via a landing page or iPad
Cookies consist of pieces of text, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identify and track users as they navigate different pages on a website and to identify users returning to a website.
Cookies may be either persistent cookies or session cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
- Analytical Cookies: to analyse the use of our website. For example, counting the number of visitors. This helps us understand what parts of our website performs well and which parts need improving to better the user experience.
- Functionality Cookies: to recognise when you return to our website so we can personalise content to you. For example, remembering your country and site preferences.
- Tracking Cookies: to record your visit to our website and the pages you have visited including the links you have clicked.
We also use the following third-party cookies for the following purposes:
- Google Analytics – collecting analytical information about website usage
- Google Ads – displaying interest-based advertising (retargeting)
- LinkedIn Insight Tag & LinkedIn Conversion Tracking – displaying interest-based advertising (retargeting)
How can I stop you from collecting my Cookie data?
It is possible to block cookies, however, the usability of our website may be restricted if you refuse to accept cookies. You can refuse to accept cookies in each browser:
- Internet Explorer – click on the tools button, click on Internet Options, click on the ‘privacy’ tab and move the slider to block all cookies.
- Firefox – right click within the page and select ‘view page info’, click on permissions panels, under ‘set cookies’, untick use default and click the ‘block’ option.
- Google Chrome - click on the spanner icon on the browser’s toolbar, select settings, and click ‘show advanced settings’. In the ‘privacy’ section click the ‘content settings’ button and in the cookies section click on ‘block cookies by default’ select "Block sites from setting any data" You'll see in the address bar whenever a cookie has been blocked. To block only third-party cookies: Select the "Ignore exceptions and block third-party cookies from being set" checkbox. Even if you've added a site to the Exceptions list and have chosen to allow its cookies, the site's third-party cookies won't be accepted if this checkbox is selected.
For information regarding less common browsers, please click here.
You can delete cookies, but doing this may have a negative impact on the usability of our website.
- Internet Explorer – click on the ‘tools’ button, click on ‘safety’, then click ‘delete browsing history’; select the ‘cookies’ check box and then click ‘delete’.
- Firefox – click on the Firefox button, select ‘tools’ and then click ‘options’. Select the ‘privacy’ panel. Under ‘history’ select ‘use custom settings for history’, click ‘show cookies’ and the cookies window will open. In the search field type the name of the site whose cookies you want to remove or select all the cookies in the list and click ‘remove cookie’.
- Google Chrome - click on the spanner icon on the browser’s toolbar, select ‘settings’, and click ‘show advanced settings’. In the ‘privacy’ section, click the ‘content settings’ button and in the ‘cookies’ section, click ‘all cookies and site data’ to open the cookies and other data dialogue. To delete all cookies, click ‘remove all’ at the bottom of the dialogue. To remove a specific cookie, select the site that issued the cookie and click ‘remove’.
Other Data Sources
We also collect information from other credible, third-party, commercially-available sources to enable us to identify potential customers, suppliers, partners and recruitment candidates.
These include publicly available information from company websites, Companies House, third-party sources and social media platforms as well as information given to us by existing clients, partners and suppliers.
The information we collect from these sources may include your name, phone number, business email address, and firmographic data which may be used along with the information we collect when you visit our website and the CTI Holdings network.
The data obtained may be used for sales and marketing purposes. We store this information as we have legitimate business interest in identifying potential customers who may find our services relevant to their brand or business. The data we gather is held securely in our CRM system which is governed by our own strict data control and management policies.
For more information about how we define legitimate interest, please visit our Legitimate Interest Policy.
Why is my information collected and how is it used?
Contact information & Communication
Personally identifiable contact information is collected so that we can contact you. Here is a list of situations when we may contact you:
- In response to a project enquiry
- In response to a job application
- After opting in, and repeatedly visiting our website, to find out if we can help you
- After opting in, or entering an agreement, for example contract or partnership, our monthly newsletter may be sent to you via email
- After opting in, or entering an agreement, for example contract or partnership, information out events or special announcements may be sent to you via email
Personally identifiable contact information is collected so that we can learn more about what you like. Here is a list of situations in which we may use your information for marketing reasons:
- For remarketing adverts on the internet or social media.
- After opting in, and repeatedly visiting our website to find out if we can help you.
- After opting in, or entering an agreement, for example contract or partnership, our monthly newsletter may be sent to you via email.
- After opting in, or entering an agreement, for example contract or partnership, information out events or special announcements may be sent to you via email.
Improving our website
As a digital agency, it is in our nature to always strive to improve our online experience. Analytics information we collect, such as dwell time, pages visited and clicks, are all recorded to allow our marketing team to identify which areas are confusing or aren’t useful to visitors. We then use this information to improve the user experience of the website.
How to request or delete your personally identifiable information
Under GDPR, all companies are required to provide any data they hold about an individual within one month of the request.
To request copies of the data we hold about you, please contact firstname.lastname@example.org via email. We will gladly amend or erase any or all of the information you request within 30 days (provided the data is not required as part of legal proceedings or in the vital public interest). Again, please contact email@example.com to have this request completed.
Other information to be aware of to keep you secure.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time when it is no longer required or has no use, as detailed by GDPR. Every effort has been made to ensure safe and secure submission and processing of your data, but we advise users that online forms are completed at the users’ own risk.
We use any data submitted to provide you with further information about the products / services we offer, or to assist you in answering any questions or queries you may have submitted, or whereby you the consumer have previously purchased from or enquired about purchasing a product or service.
This website operates an email newsletter program, used to inform subscribers about our services and supplied by this website. Users can subscribe through an online automated process, should they wish to do so, but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws, detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with GDPR, UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will be detailed instead.
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; www.websitename.co.uk.)
The owners of this website cannot guarantee or verify the contents of any externally linked website, despite their best efforts. Users should therefore note that they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that we participate on are custom to the terms and conditions, as well as the privacy policies, held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution, in regard to their own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact us through primary communication channels, such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened links.