This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website, and website owners. The way CTI Digital processes, stores and protects user data and information will also be detailed within this policy. This website in question, www.ctidigital.com, and its owners, CTI Digital, take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of their users. This website complies to all UK national laws and requirements for user privacy including GDPR and the UK Data Protection act.

There is a lot of information on this page, please use the list below to navigate to areas of interest. From here on, we will refer to CTI Digital as 'we' or 'us'.

Quick Summary

How is my information collected?

What information is collected? (Cookies and identifiable data)

How can I stop you from collecting my data?

Why is it collected and how is it used?

How to request/delete your data

Other information to be aware of to keep you secure

Contact us

 

Quick Summary

We (CTI Digital) as a data controller, collect multiple data types from users who visit www.ctidigital.com via a number of sources: some information is manually provided, like your email address when you sign up to our newsletter, and some is collected automatically, like which pages you visit on the website. We collect this information, primarily for marketing activities and for improving the user experience of the website.

We only collect this information once you click to accept our Privacy Policy, which drops down at the top of the screen, or when you manually provide us with personal information. We keep your data securely within our system and never share it with 3rd parties without your explicit permission. You can request to see what information we have about you, and amend or delete anything you wish, whenever you require. Please contact support@ctidigital.com with any requests or questions.

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How is the information collected?

Forms

There are a number of forms on our website. Whenever you complete a form we save your information in our database. Here is a complete list of all areas where we collect information from you:

  • Newsletter subscription drop down
  • Blog email alert
  • Our project contact form
  • Our job application contact form
  • Our resources download form
  • In person, at events via a landing page or Ipad

Cookies

Our website uses cookies. You were informed of this when first visiting the site, via a drop down which requests your consent. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Cookies consist of pieces of text, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and to identify users returning to a website.

Cookies may be either persistent cookies or session cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

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What information is collected?

Cookies on our website

We explained that cookies collect your data, but what do they collect? Please find a breakdown of what each cookie collects and for how long below. We use both session cookies and persistent cookies on this website.

 

HubSpot's tracking code sets the following cookies, when a user visits our site:

__hstc

The main cookie for tracking visitors. It contains: the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session)

(Expires after: 2 years)

 

hubspotutk

HubSpot uses this cookie on form submissions and when deduplicating contacts.

(Expires after: 10 years)

 

__hssc

Cookie for keeping track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains: the domain, viewCount (increments each pageView in a session), session start timestamp.

(Expires after: 30 min)

 

__hssrc

Whenever HubSpot changes the session cookie, this cookie is also set. We set it simply to the value "1", and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.

(Expires after: None. Session cookie)

 

__hs_opt_out

This cookie is used by the opt-in privacy policy to remember not to ask the user to accept cookies again. This cookie is set when you give users the choice to opt out of cookies.

(Expires after: 2 years)

 

__hs_do_not_track

This cookie is set when you give users the choice to opt out of cookies and they choose to do so. It disables tracking and personalization.

(Expires after: 2 years)

 

__hs_testcookie

This cookie used to test whether the has support for cookies enabled.

(Expires after: Session cookie)

 

hsPagesViewedThisSession

This cookie used to keep track of page views in a session.

(Expires after: Session cookie)

 

hsfirstvisit

This cookie used to keep track of a user's first visit

(Expires after: 10 years)

 

Hotjar creates the following persistent cookies, which all expire automatically after 365 days:

_hjUserId

This cookie is set as soon as a user loads a page which contains the Hotjar code. The cookie contains a <strong> universally unique identifier, which allows Hotjar to track the same visitor across multiple pages and sessions.

 

_hjClosedSurveyInvites

This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.

 

_hjDonePolls

This cookie is set once a visitor minimises a Feedback Poll widget. It is used to ensure that the widget stays minimised when the visitor navigates through the site.

 

_hjMinimizedPolls

This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.

 

_hjDoneTestersWidgets

This cookie is set once a visitor minimises a Recruit User Testers widget. It is used to ensure that the widget stays minimised when the visitor navigates through the site.

 

_hjMinimizedTestersWidgets

This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet.

 

_hjDoneSurveys

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

 

_hjIncludedInSample

Hotjar also creates this session cookie which only exists until a visitor ends their session. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.


Google Analytics sets cookies to help us measure activity on our site:

gtag.js and analytics.js – cookie usage

The analytics.js JavaScript library is part of Universal Analytics and uses first-party cookies to:

  • Distinguish unique users
  • Throttle the request rate

_ga

This cookie is used to distinguish users.

(Expires after: 2 years)

 

_gid

This cookie is used to distinguish users.

(Expires after: 24 hours)

 

_gat

This cookie is used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.

(Expires after: 1 minute)

 

AMP_TOKEN

This cookie Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

(Expires after: 30 seconds to 1 year)

 

_gac_<property-id>

This cookie Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.Learn more.

(expires after 90 days)

 

ga.js – cookie usage

The ga.js JavaScript library uses first-party cookies to:

  • Determine which domain to measure
  • Distinguish unique users
  • Throttle the request rate
  • Remember the number and time of previous visits
  • Remember traffic source information
  • Determine the start and end of a session
  • Remember the value of visitor-level custom variables

__utma

This cookie is used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

(Expires after: 2 years from last update)

 

_utmt

This cookie is used to throttle request rate.\

(Expires after: 10 minutes)

 

__utmb

This cookie is used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

(Expires after: 30 minutes from last update)

 

__utmc

This cookie is not used in ga.js. It is set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.

(Expires after: the end of the browser session)

 

__utmz

This cookie stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

(Expires after: 6 months from last update)

 

__utmv

This cookie is used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

(Expires after; 2 years from last update)




Response Tap creates 3 cookies to monitor visitors on our website who call the office via the dynamic number at the top of every page:

adiV

This cookie allows Response Tap to see multiple visits by a unique users.

(Expires after: 365 days)

 

adiVi

This cookie allows Response Tap to track visitors path through our website

(Expires after: 30 minutes)

 

adiLP

This cookie stops errors from occurring when a unique user has multiple tabs open for the same website

(Expires instantly)

 

How our website uses cookies

Cookies do not contain any information that personally identifies you other than your IP address. However, personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

  • To enable the correct localisation of our website.
  • To improve the website’s usability
  • To analyse the use of our website.

Third party cookies

When you browse our website you may also be sent third party cookies. Our marketing and hosting providers may send you cookies and they may use the information they obtain from your use of their cookies. In addition we use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about our website by means of cookies, which are stored on a user’s computer. The information that is collected by these cookies is used to generate reports and allows us to assess the usability of our website, more information can be found here.

Identifiable Data

We collect some identifiable data from you when you complete a form. Here is a list of the data you may provide at different stages on the website.
  • Email Address
  • First and Last Name
  • Job Title
  • Company
  • Email Preferences
  • Your interests
  • Phone number
  • Your location/address

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How can I stop you from collecting my data?

The first step is to decline our Privacy Policy. If you do so, HubSpot won’t collect any information about your visit to our website. Secondly, don’t complete any forms on our website. You can get in touch instead by calling us directly on 0161 713 2434. However, third parties, like Google, may still be able to collect your data. You can block all cookies by following the information below.

Blocking cookies

It is possible to block cookies, however the usability of our website may be restricted if you refuse to accept cookies. You can refuse to accept cookies in each browser:

  • Internet Explorer – click on the tools button, click on Internet Options, click on the ‘privacy’ tab and move the slider to block all cookies.
  • Firefox – right click within the page and select ‘view page info’, click on permissions panels, under ‘set cookies’, untick use default and click the ‘block’ option.
  • Google Chrome - click on the spanner icon on the browser’s toolbar, select settings, and click ‘show advanced settings’. In the ‘privacy’ section click the ‘content settings’ button and in the cookies section click on ‘block cookies by default’ select "Block sites from setting any data" You'll see in the address bar whenever a cookie has been blocked. To block only third-party cookies: Select the "Ignore exceptions and block third-party cookies from being set" checkbox. Even if you've added a site to the Exceptions list and have chosen to allow its cookies, the site's third-party cookies won't be accepted if this checkbox is selected.

For information regarding less common browsers, click here 

Deleting cookies

You can delete cookies, but doing this may have a negative impact on the usability of our website.

  • Internet Explorer – click on the ‘tools’ button, click on ‘safety’, then click ‘delete browsing history’; select the ‘cookies’ check box and then click ‘delete’.
  • Firefox – click on the Firefox button, select ‘tools’ and then click ‘options’. Select the ‘privacy’ panel. Under ‘history’ select ‘use custom settings for history’, click ‘show cookies’ and the cookies window will open. In the search field type the name of the site whose cookies you want to remove or select all the cookies in the list and click ‘remove cookie’.
  • Google Chrome - click on the spanner icon on the browser’s toolbar, select ‘settings’, and click ‘show advanced settings’. In the ‘privacy’ section, click the ‘content settings’ button and in the ‘cookies’ section, click ‘all cookies and site data’ to open the cookies and other data dialogue. To delete all cookies, click ‘remove all’ at the bottom of the dialogue. To remove a specific cookie, select the site that issued the cookie and click ‘remove’.

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Why is my information collected and how is it used?

Contact & Communication

Personally identifiable contact information is collected so that we can contact you. Here is a list of situations when we may contact you:

  • In response to a project enquiry
  • In response to a job application
  • After opting in, and repeatedly visiting our website, to find out if we can help you
  • After opting in, or entering an agreement (for example a contract or partnership) our monthly newsletter may be sent to you via email
  • After opting in, or entering an agreement (for example a contract or partnership) information out events or special announcements may be sent to you via email
  • Marketing information

 

Personally identifiable contact information is collected so that we can learn more about what you like. Here is a list of situations in which we may use your information for marketing reasons:

  • For remarketing adverts on the internet or social media.
  • After opting in, and repeatedly visiting our website to find out if we can help you.
  • After opting in, or entering an agreement (for example a contract or partnership) our monthly newsletter may be sent to you via email.
  • After opting in, or entering an agreement (for example a contract or partnership) information out events or special announcements may be sent to you via email.
  • Improving our website

As a digital agency, it is in our nature to always strive to improve our online experience. Analytics information we collect, such as dwell time, pages visited and clicks, are all recorded to allow our marketing team to identify which areas are confusing or aren’t useful to visitors. We then use this information to improve the user experience of the website.

We will securely store your information for as long as necessary to support the completion of a contract/ transaction or until such a time that you request to withdraw your data from our systems. We will only contact you where necessary, in line with your specific consent, under the necessity of a contract and/or in instances where we believe you will be legitimately interested in an offer of mutual benefit to you and us.  

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How to request or delete your personally identifiable information

Under GDPR, all companies are required to provide any data they hold about an individual within one month of the request. To request copies of the data we hold about you, please contact support@ctidigital.com via email. We will gladly amend or erase any or all of the information you request within 30 days (provided the data is not required as part of legal proceedings or in the vital public interest). Again, please contact support@ctidigital.com to have this request completed. 

You can also see and update your contact preferences online here.

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Other information to be aware of to keep you secure

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time when it is no longer required or has no use, as detailed by GDPR. Every effort has been made to ensure safe and secure submission and processing of your data, but we advise users that online forms are completed at the users’ own risk.

We use any data submitted to provide you with further information about the products / services we offer, or to assist you in answering any questions or queries you may have submitted, or whereby you the consumer have previously purchased from or enquired about purchasing a product or service.

 

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process, should they wish to do so, but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws, detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998 and subsequent GDPR. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. If you would like a copy of the information held on you please email support@ctidigital.com.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with GDPR, UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable, clear instructions on how to unsubscribe will by detailed instead.

 

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; www.websitename.co.uk.)

The owners of this website cannot guarantee or verify the contents of any externally linked website, despite their best efforts. Users should therefore note that they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that we participate on are custom to the terms and conditions, as well as the privacy policies, held with each social media platform respectively.

Users are advised to use social media platforms wisely and to communicate / engage upon them with due care and caution, in regard to their own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact us through primary communication channels, such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

 

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened links.

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Contact Us

This website is owned and operated by CTI Digital. Registered in England No. 4884651 If you have any questions about our cookies or your private data, please contact us by email support@ctidigital.com or by telephone 0161 713 2434.

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