Drupal, Magento & Umbraco Support Services

An expert team of engineers

CTI’s support services take care of the basics through a combination of monitoring/maintenance, critical response and high-quality ongoing development, allowing you to focus on the big ideas to drive your business forward. Our team have over 10 years experience working with a wide range of B2B and B2C clients, developing a comprehensive set of services in these key areas.

Application health checks

Had your website built elsewhere? CTI can still support and maintain your application.
Our structured onboarding process includes the completion of a Health Check by one of our expert Magento, Drupal or Umbraco technicians.

Once completed you will be provided with a report which details the current state of your website along with any associated remedial work that needs to be undertaken.

Critical Support

Our Critical Support Package ensures your website is proactively monitored and maintained by a team of specialists 24/7.

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Reactive Development

Reactive development packages provide regular monthly development resource for small changes/fixes or assistance with your site.

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Continual Development

Continual Development packages provide continual rollout of new features which deliver real business value.

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Critical Support

Critical Support makes sure your site is available 24/7 It’s the cornerstone of any support agreement - all other services build on this foundation. A comprehensive suite of monitoring systems not only alert us immediately if a problem arises, but also observe key site metrics and application logs, allowing us to proactively detect and resolve potential issues before they occur.

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Reactive Development

Starting from a minimum commitment of five hours, Reactive Development provides fixed monthly retained resource designed to support minor changes, bug fixes and application assistance. Our team of certified engineers work through issues on an ad-hoc basis each month using the available bank of hours defined in your agreement.

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Continual Development

Starting from a minimum commitment of five days per month, a Continual Development agreement is designed to support the regular delivery of changes or new features to your website.

All Continual Development agreements provide the same high standards of planning, development and quality assurance.

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