Ready-to-use AI tools that integrate with your stack

Our setup-plus-support model will get you up and running with out-of-the-box solutions.

Real operational headaches, tackled

Each of our AI tools was built as an internal productivity fix at CTI. They are working solutions, focused on doing one job well, and they sit on top of the tool stack you already own.

Our AI solutions

  1. Email Agent

    Reads every email enquiry, answers the easy ones, and drafts the rest before a human picks it up.

  2. AI Front Desk

    Answers every call, captures who needs what and how urgent, and turns missed connections into tracked tickets.

  3. Action Tracker

    Collates every action from every meeting into one list, ranked by what matters most.

  4. HR Agent

    Answers repetitive HR questions from your own policies, captures staff feedback, and runs the internal newsletter.

  5. Case Study Builder

    Catches project wins as they happen and turns them into ready-to-publish case studies, testimonials and social copy.

1. 'First Reply': An email agent for ops and customer-service teams

For teams handling high enquiry volume with recurring themes, especially where incomplete enquiries cause back-and-forth delays.

Responds to and triages your emails

'First Reply' reads every enquiry, answers the easy ones itself, and hands the rest to the right person with all the missing detail already gathered

The problem it solves

Your shared inbox is a bottleneck. The same questions come in over and over, half the enquiries land missing the one detail you need to actually help, and someone burns their morning sorting, forwarding and chasing before any real work starts. Things get missed, answered twice, or left to go cold - and the customer feels every bit of it.

The benefits of an AI email agent

  • The inbox stops being a daily sorting job.

  • Your team picks up enquiries already complete, not half-formed.

  • Nothing missed, nothing answered twice.

  • Faster, more consistent replies - and data on what's driving the volume.

What's included with 'First Reply' email agent

  • Knowledge repository

    Built from your own content, so answers are yours, not generic.

  • Direct auto-answers to common enquiries

    But only when confidence is high enough (you set the line).

  • First-pass detail capture

    For incomplete enquiries, it gathers what's missing before a human ever opens it.

  • Intelligent routing

    To the right department, first time.

  • Theme categorisation

    So you can see what people actually keep asking and fix the root cause.

  • Setup, threshold tuning & integration

    Into your existing inbox or helpdesk.

Get a free consultation to discuss which AI tools are right for you

2. 'First Ring': An AI front desk that captures calls without disrupting work

For professional services and agencies, First Ring ensures no call, and no opportunity, ever goes missing.

Answers every call

Captures and triages all data off incoming calls and routes them to a tracked ticket.

The problem it solves

Your phone is a productivity tax. Every call takes someone away from the work that actually pays, and a one-minute call costs ten minutes of focus. The calls you do miss might be your next sale. And there's no record - no one really knows what came in, or whether it got dealt with.

The benefits of an AI front desk

  • Delivery teams stop being interrupted by the phone.

  • No missed calls, no lost sales opportunities.

  • Urgent enquiries flagged and escalated fast.

  • A complete record of who called, why, and what happened next.

What's included with 'First Ring' AI front desk

  • An AI receptionist that answers every call

    And captures it consistently: request type, caller name, who they want, a summary, and how urgent it is.

  • Smart routing

    To the right team – sales, finance, support

  • A closed loop when no one's available

    The enquiry's still captured, a Slack / Teams alert goes out, and a ticket is created automatically.

  • Full visibility and tracking

    So every call has an owner and a trail.

  • Full setup and configuration

    For voice and tone, with routing logic built to your teams.

3. 'Clear Desk': An action tracker for busy marketing teams and C-suite

For professionals who live in back-to-back meetings and need one automated list of prioritised actions.

Log off with nothing left hanging

Your whole day's to-dos in one ranked list. so I can . Every action from every meeting, sorted by what matters most.

The problem it solves

You're in meetings all day. Actions end up scattered - a notebook, a chat thread, the back of your head. Something always slips, and it's the client who notices before you did.

The benefits of an AI action tracker

  • Nothing slips - every commitment captured, even the ones you forgot you made.

  • Zero admin - no note-taking, no end-of-day tidy-up.

  • Right thing first - client-critical work surfaces above the noise.

  • Runs on tools you already own - no new platform to learn or buy.

What's included with 'Clear Desk' AI action tracker

  • Setup on your own stack

    Your transcription tool and your repository (eg Gemini + Google Docs / Copilot + Teams).

  • Prioritisation ruleset

    Built for your world - key client beats internal task, with everything deadline-weighted.

  • One daily action list

    Auto-collated and ranked, landing where the user already works.

  • Team rollout

    Config, a short training session, and a check-in once it's bedded in.

4. 'Ask HR': An AI assistant for under-resourced HR and legal teams

Answers repetitive HR questions from your own policies, captures staff feedback, and runs the internal newsletter.

Answers the questions everyone keeps asking

An AI assistant that takes care of repetitive query load, so the team can concentrate on the HR issues that matter.

The problem it solves

Your HR team is good at the hard stuff, and they're spending half their week telling people how much holiday they've got left. The real expertise gets buried under the same repetitive questions. Staff give up digging through 40-page PDFs, good ideas never surface, and the internal newsletter is a monthly scramble nobody owns.

The benefits of an AI HR assistant

  • HR stops fielding repetitive queries and gets time back for work that needs them.

  • Staff get instant, correct answers without hunting through PDFs.

  • Ideas and feedback surface that a form nobody opens would never capture.

  • The newsletter stops being a monthly fire drill.

What's included with 'Ask HR' AI assistant

  • Policy chatbot

    Answers from your own policies and procedures, with live annual leave balances pulled from your holiday tool (integration depends on which tool you run).

  • Setup and configuration

    Knowledge-base configuration from your existing docs, and team onboarding.

  • Your Voice

    An anonymous Slack feedback channel for staff ideas, from culture to strategy.

  • Newsletter workflow

    Sources content from business-unit leads and collates it into one content bank, so the newsletter writes itself.

Learn how AI tools can drive value for your business

5. 'Proof Point': For marketing and sales teams that need ready-to-publish case studies

Catches project wins as they happen and turns them into case studies, testimonials and social copy.

Capturing your best work

Proof Point records every project milestone, coordinating your proprietary knowledge into ready-made case studies.

The problem it solves

Your best proof points are walking out the door. By the time marketing hears a project went well, the detail's gone cold and the expert's onto the next thing. Chasing them is a losing battle, so the case study bank is permanently six months out of date - usually right when sales needs a fresh one to close.

The benefits of an AI case study builder

  • A case study bank that stays current on its own.

  • Proof points captured at 90% done, not begged for six months later.

  • Marketing gets visibility of projects in flight, not just finished ones.

  • One good project becomes a case study, a testimonial, emails and social posts - all at once, all on-brand.

What's included with 'Proof Point' AI case study builder

  • A capture workflow that makes expert input painless

    Short forms, a voice note, or pulling from wrap-up docs you already have.

  • Status triggers wired into your pipeline

    New project created, 90% project complete, CSAT in, RAG status - so marketing finally sees what's happening without asking.

  • AI drafting in your brand's tone of voice

    Long-form and short-form case study, a draft testimonial, client quotes, email copy and social snippets.

  • A review-and-approve step

    Nothing publishes without internal and client sign-off.

  • Integration to your stack

    HubSpot, CMS or PM tool.

Backed by two decades of experience in innovation, hosting & support

Since 2003, CTI Digital has been building digital infrastructure for clients. We take care of every part of your AI access from setup to support.

Find out more about our AI services

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