We focus on working collaboratively with our clients in an open and transparent manner so that we can create quality solutions that benefit their organisation.
Quality is important to us because we are passionate about what we do and we care about the results. We want to exceed client expectations when delivering a project or service. The way we achieve this is by creating and delivering high calibre products and services in an efficient and consistent way, in accordance with customer and applicable statutory and regulatory requirements, and the requirements of ISO 9001:2015 quality management systems.
We want to foster long term partnerships with our clients so they know what to expect from us and come to see us as a company they can trust. Our intention is always to guide and steer clients in the right way, embracing appropriate, measured flexibility dependant on specific client needs.
Everyone at CTI is responsible for the quality of work we produce. We put an emphasis on achieving quality throughout the entire lifecycle of a product, as a driver for producing consistently good value work. The wider CTI team is involved in quality planning meetings and retrospectives at the beginning and end of each project respectively. This ensures that we are always learning and that our clients benefit immediately from any identified improvements. In addition, we welcome any feedback from our clients as a means to enhance their experience and satisfaction of working with CTI.
At CTI, employees receive the training and attention they need in order to successfully deliver solutions. They also have access to our fully documented set of processes, policies and procedures which are reviewed and improved on a regular basis.