Understand what's important to your users and how they behave with our  user research services

User Research Audit with Recommendations

We will look at your website and evaluate it using a set of best practice criteria:

Usability - How easily can users complete tasks, is information findable, where are users struggling to know what to do next?

Clarity - Do users have unanswered questions? Is all the information communicated in a clear and simple manner? Are you using industry jargon that leaves users baffled?

Persuasiveness - How convincing is your website? Does it leave users with no doubts that they should take the action you want them to take?

Relevance - How relevant is the content on the website? Does it help users make decisions, or does it just confuse or bore people?

Accessibility - Is it easy to read the content on your website? Do images make interactions easier or harder? Is the experience great if users are on a mobile device or have impaired vision?

See Our UX Audit Costs

One-off UX Design or Consultancy Project

Whether you would like to redesign your current experience, learn more about your users or answer more fundamental questions about your online customer experience, we can help.

Every project is unique, so our first step on any project is to understand your brief. If you haven’t written your brief down yet, we can help.

Depending on your project's size and complexity, it can take 1-6 months or more for larger projects. You will be assigned a dedicated team of experts and a project manager to ensure your project runs smoothly.

See Our UX Design and Consultancy Costs

Retained UX Services for Continual Enhancements

Sometimes, you don’t need an overhaul but ongoing, regular improvement to ensure that you are optimising what you have, delivering new features in a user-centric manner and responding to changes in user needs.

We’ll agree on a monthly allocation for a 6 or 12-month period and each month, we will work on the areas we agree are the greatest priority. The approach we take will be determined by the outcomes we want, and typically, this will be a mix of consultancy, user research and design.

Our work is based on a continual improvement cycle:

Measure & evaluate — existing features and recently implemented changes

Prioritise — so we can focus on the most impactful changes first

Ideate & design — to make positive change, backed by research

Build — we can support your development team to implement the changes successfully

Repeat ...

See Our UX Retainer Costs

Do I need a UX audit?

There are several indicators that suggest your organisation could benefit from an evaluation of your user experience:

1. 1. Decreased User Engagement: If you notice a decline in user engagement, increased bounce rates, or lower conversion rates, it could be a sign of user experience issues.
   2. High Customer Complaints or Support Requests: Frequent complaints or support inquiries from users about usability problems may indicate the need for a UX audit.
   3. Low Conversion Rates: If your website or application is not converting visitors into customers at the expected rate, it's worth investigating the user experience.
   4. Competitive Disadvantage: If your competitors are offering more intuitive and user-friendly experiences, a UX audit can help you identify areas to catch up or surpass them.
   5. Redesign or Update Plans: If you're planning to redesign your website or update your product, a UX audit beforehand can guide you on the necessary improvements.

What are the benefits of evaluating my organisation's user experience?

Our user experience evaluation services benefit your organisation by delivering a number of benefits:

1. Identifying Pain Points: It helps pinpoint specific pain points and challenges users face within your product, enabling you to address them effectively.
2. Enhancing User Satisfaction: By improving the user experience, you can increase user satisfaction, loyalty, and trust in your brand.
3. Boosting Conversions and Engagement: A better user experience often leads to higher conversion rates and increased user engagement.
4. Optimising User Flows: Understanding user behaviour through an audit allows you to optimise user flows and navigation, making it easier for users to achieve their goals.
5. Maximising ROI: By investing in UX improvements based on the audit, you can ensure that your resources are spent efficiently, targeting areas that have the most impact.

How long does it take to complete the UX audit?

The answer is, it depends. There are a number of factors that will impact how long it takes for us to assess your existing online experience including which of our services you opt for, the number of user journeys we need to review, the complexity of the user journeys and how much user research we are undertaking to inform our work.

Below are some illustrative project durations for each of our user experience evaluation services:

Expert review: 1–2 weeks

Full audit & usability test: 2–3 weeks

In-depth user experience evaluation: 3–8 weeks

How do I get the UX report and what will be in it?

Our report will be provided in a detailed slide deck in PDF format. It will contain all our findings as well as our recommendations prioritised by impact and ease.

Can you help me rebuild my website?

Yes. We are a full-service digital marketing and web development agency, so in addition to our extensive user experience services, we can also offer development and support services in many technologies and onboarding of existing platforms. If you think you need a rebuild (a user experience evaluation may help you decide if this is needed), then we can help you plan the project, select the most appropriate technologies and implement it.