We always aim to be the change we want to see in the world

Working with charities brings that ideal within reach.

Working with the utmost dedication, we provide security and performance, essential factors for third-sector websites, as they strive to be there for people in their times of need. These websites come with their own challenges and need to be equipped to handle sudden huge demand during giving seasons and large-scale campaigns.

 

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Chester Zoo - UX Agency client logo

 

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War Child UK came to us with a mission.

War Child UK came to us with a mission: to get a new site live in time for Christmas. We calculated that after planning, we could have one three-week sprint before we had to deploy to live. With an unresponsive website, War Child UK were denying themselves donations from supporters from mobile and tablet devices. 

We were able to provide them with a bold new design focused on imagery, aiming to create empathy and achieve the highest possible impact. The new website was built on a Minimum Marketable Product (MMP) that serves the organisation during their busiest periods without the loss of critical functions, such as donations. Since the initial time-critical launch, additional features have been implemented. 

42%

increase in online
donations

96%

increase in donation conversions

Streamlined checkouts and increased revenue streams.

Chester Zoo partnered with CTI Digital to revamp their website, focusing heavily on user research and A/B testing to enhance the user experience and better highlight the zoo's conservation efforts. Through thorough research, CTI Digital identified key user preferences and pain points, which informed the design and functionality updates.

A/B testing was used extensively to compare different versions of web pages and features, allowing for data-driven optimisations. These tests led to improved navigation, a streamlined checkout process for donations and bookings, and enriched content that effectively conveyed the zoo's conservation mission. The result was a faster, more engaging website that significantly increased online transactions.

£1 million

Increase in GiftAid Revenue

128%

Increase in donations

72%

increase in GiftAid

4.5%

Increase in transactions

Millions of people visit our websites each year and we hope it’s easier for people to find information on how they can get involved, support their Wildlife Trust and take action for wildlife. We have more exciting developments on the way including a new online donation system.

- The Wildlife Trusts

 

Talk to an expert
Whether you prefer to call, email, or book a 30 minute-session, get in touch with our friendly team to learn more about our services.

We're available to talk Monday - Friday between 9am and 5.30pm (excluding UK public holidays)		 sales@ctidigital.com
0161 713 2434

 

Or book a virtual meeting at a time that suits you:

See how we helped our clients...

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