Umbraco Support Agency

Secure and flexible Umbraco support

Providing a simple, reliable, always-on digital experience is critical for our customers. It’s why we have a managed services offering – to give them peace of mind over the smooth running of their digital estate whilst continuously optimising the customer experience.

Support Services have been the cornerstone of our business from the day we opened. Since then, we‘ve evolved our offering to an enterprise level, with clients each enjoying a service tailored specifically to them. No single client is the same as any other; many require varying support and development services.

Managed Hosting

Our Umbraco hosting is provided and managed by our DevOps team using the Microsoft Azure or AWS cloud-based infrastructure.

We also utilise Umbraco’s cloud hosting services to provide a cost-effective solution for smaller campaigns and solutions that require less support.
Our hosting solutions always fit the job so you'll never overpay.

Provides hosting via AWS/Azure and deploys DevOps engineers to manage and maintain the server environments.

Critical Support

Makes sure your site is available 24/7 with a combination of proactive monitoring / maintenance and swift response to reported faults. It’s the cornerstone of any support agreement - all other services build on this foundation.

Reactive Support

Provides a rapid request and response service which can be utilised within office hours. A dedicated support services manager and support technicians work with you for speedy resolution of your requests.

Continual Enhancement

Focuses on growing your online success through a strategic roadmap of activity and flexible retainer allowance for planned activity for either the website or digital strategy.

24/7 Umbraco Application and Hosting Support

For companies that need it, we offer 24/7/365 Umbraco application and hosting support. If we spot any issues, our on-call team will fix them before they impact your customers or revenue.

We also offer daytime monitoring and support for businesses that operate 9-5, empowering your team with extensive technical support.

Dedicated Umbraco Experts

You’ll be assigned a client success team who will plan for your future and make the most of your budget. Backed by a full SLA agreement, you'll always be secure in the knowledge your site is properly looked after.

As Umbraco Platinum Partner, we also have a team of certified developers who will ensure you know about the latest Umbraco features, first.

Why Choose CTI Digital?

Robust onboarding process

We use our tested health check process to ensure our onboarding process puts you in a better position than when we met.

24/7 Support

With 150 experts in multiple countries, we provide quality 24/7 support backed with a strong SLA.

Value for money

Our client success team continually review your support package to ensure you receive optimal value for money.

Quality Solutions

Our dedicated testers and ITIL accredited staff deliver quality projects inline with ISO9001:2015 accredited processes.